Withdrawal problems after canceling order(s)

General
1

I have noticed with my EUR and ETH balances that after canceling orders amounts are not withdraw-able! UI correctly shows that canceled amount is available and is not on hold!

For example I canceled my all buy orders for *-EUR products. UI did shows that amount was available but I was not able to withdraw. Later for some EUR product sell order was filled and after that I was able to withdraw.

Same thing I have noticed twice also with ETH. In both cases I was unable to withdraw even when UI and API responses showed that canceled amount is available. Workaround I found is to move to other portfolio and then back to default.

So looks like there are some bugs that prevents canceled order amount to be withdraw-able / something is not updating. And then after there are something else that triggers some updates (like orders filling and/or funds are moved between portfolios) amount becomes withdraw-able.

2

And looks like I am not only one who has noticed that:
https://www.reddit.com/r/CoinBase/comments/18qd3d2/stop_loss_affecting_the_withdrawal_in_coinbase/

3

Hey @muktupavels! Thank you for sharing this with us. I am going ahead and sharing this further with our team, before that can you please confirm that you are not using the APIs in this? We’ll share an update as soon as possible.

4

No, I did not use APIs, except when I moved funds between portfolios. This problem was not limited to web, I was not able to withdraw using also mobile app.

6

Any news?

https://www.reddit.com/r/CoinBase/comments/1ac7oks/after_cancelled_order_available_balance_is_not/
Sounds like same problem!

7

When this will be resolved?

Today bought 0.08 SOL and tried to withdraw… And once again I was not able! While UI did show that I have available SOL, trying to withdraw I got error that I have not enough SOL to do that.

I had to use portfolio workaround.

8

Don’t know if that is related but under https://www.coinbase.com/advanced-portfolio?tab=transactions I don’t see SOL-USDC buy transaction! Order is visible in fills list - https://www.coinbase.com/fills

EDIT: Order in transactions list has appeared with wrong date!

Order details:

  • Time placed - 2/24/24 00:39:17,
  • Time of Last Fill - 2/24/24 00:39:41

Transactions list:

  • Date created - 02/25/24, 04:50:50

What is this mystical date? The order was not created on 02/25/24…

9

When this will be fixed?

10

@muktupavels Do you still have the issue up to date ?

11

Quickly created ETH-USDC sell order and cancelled it, seems that cancelled ETH amount was correctly available again. Did same for ETH-EUR placing buy order from mobile app - looks like after cancelling my EUR is available. So I guess currently original problems seems to be fixed.

I still do have this problem:

Happens only web app.

12

Thank you for sharing that the issue seems to be fixed.

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