I wasn’t sure where to report this issue. If there’s another portal, please let me know. Thank you.
About 2pm CDT on Nov 12, 2023 my application is no longer receiving “channel” == “ticker” data via WebSocket for SOL-USD. I am receiving valid “channel” == “ticker_batch” data. This code has been running for months and there is no problem for BTC-USD and ETH-USD WebSocket data. The REST API’s for SOL-USD work as expected. I also verified on another computer.
FYI, If my code detects no live price data, it reconnects. Every so often after reconnecting, I receive the following error:
{
“message”: “failure to subscribe”,
“type”: “error”
}
But I don’t think this is related.
Wow, since last week the candle feed has not been working correctly either, something is definitely up. The put a fix in place last week, seems like it has caused more problems than it has fixed!
Hey @Jerry! Thank you for using our APIs and reaching out to us regarding the issue. Our team was working on a deploy and hence the issue. Can you please check now and let us know if it is functioning properly now? Awaiting your response.
Thanks for the update. Yep, seems to be working now.
BTW, I still see the “failure to subscribe” messages regularly. I’m going to look into that more. If I can’t resolve it, is this forum the best place to report issues?
