Coinbase Pro not displaying assets or balance

My Coinbase pro account has not displayed a balance since I opened it over a year ago. have not had any luck in getting to the bottom. I have had a Coinbase account for many years but have not used the pro version since opened.

Hello @lgund! Welcome to the Developer’s Forum! We’re happy to help, but first we’ll need you to provide us with the following information so that we can further assist you with the issue:

  • What are the endpoints that you are using?
  • Are you receiving any error messages? If yes, please provide us the exact error message that you are encountering.

Once you send us the information requested above, we’ll work to quickly address this issue. We appreciate your patience and understanding.

Kindly be reminded that this forum is for queries directly related to developing using Coinbase Cloud APIs and SDKS - if the nature of your query is related to using one of our products, rather than integrating with or developing on top of Coinbase’s platform, then your query would be better served by creating a support ticket using our Contact Us form.

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I have not received any error messages. the Pro has never shown any balance and support says that I have no credit in that account and that I must have traded it or sent it to another account. I have sent the total transaction for the Pro account and statements but still no help.