Service Outage at

Have been seeing this in one form or another for a week or more. Degradation in performance is tangible. Annoying.

API is performing poorly, dropping connection several times. I don’t measure it. Probably should, but even if I did, what could I do about it?

Screen Shot 2022-04-13 at 11.46.34 AM

Hi @blah, thank you so much for raising this concern. Can you provide more details on this incident (e.g. date and time of occurrence, any specific endpoint)? This will help our technical teams in investigating the issue faster.
Additionally, for outages and performance degradation issues, you can also log a case on the Contact Us page. The ticket will go directly to our support teams for immediate investigation.


Perhaps I have the disconnect events saved in a file somewhere, but perhaps not. If so it would required time and effort to locate it that I must devote to more pressing matters. Ideally the information would be easier to locate on my part, but as sole developer, the time cost of this project is exaggerated.

Unfortunately, a prior experience with reporting technical support issues (which I have commented on elsewhere on this forum) was unproductive.

Perhaps I can post info about a drop here if it occurs in the near future. I use CBPro API and the disconnect is from the WebSocketClient class.

Thank you for reaching out.

Best regards.

[edit]: Here we go: 2022-04-14T15:19:00.865246Z, dropped from WebsocketClient.
Here’s another (this was a poll of the api’s get_accounts() class) : 2022-04-14 11:55:31,060 ERROR:HTTPSConnectionPool(host=‘’, port=443): Read timed out. (read timeout=30)

[Errno 65] No route to host - data: None

This is happening too frequently for me to post all of them.

This one is coming up alot now, too:

[Errno 60] Operation timed out - data: None


raise ReadTimeout(e, request=request)
requests.exceptions.ReadTimeout: HTTPSConnectionPool(host=‘’, port=443): Read timed out. (read timeout=30)

[Errno 32] Broken pipe - data: None
Closing websocket client

there have been too many to count…say every 30 min or so.
I’m beginning to feel singled out.

ReadTimeout: HTTPSConnectionPool(host=‘’, port=443): Read timed out. (read timeout=30)

A good opportunity to do some refactoring, I guess.

Hello @blah! We apologize for the delay in response. We have escalated this to our team of specialists and we would like to know what SDK are you using.