New errors -- could not find user's accounts


{“error”:“unknown”,“error_details”:“Could not find user’s accounts information”,“message”:“Could not find user’s accounts information”}

Happened twice today – times UTC.

20230331 123832
20230331 124147

Hi @jasondeb17! We understand that you are encountering an error message "unknown error_details: Could not find user's accounts information" when trying to utilize the List Accounts endpoint, and we’re happy to help. But first we’ll need you to provide us with the following information so that we can further assist you with the concern:

  • You have reported that this error occurred twice today. Can you confirm if you are still able to encounter the same error now?
  • Were you able to previously get a 200 OK response for this endpoint, and encountered an error just recently?
  • If possible, can you provide us with the error code associated with this error message?
  • If you have any more information or screenshot that can demonstrate your concern, feel free to share it with us. Please ensure to omit any personal info that may compromise your account.

Once you send us the information requested above, we will work quickly to address your concern. Thank you and have a nice day!

The error occurred twice, then stopped.

I have never seen the error before 3/31/2023.

This was the error code from your API:

“Could not find user’s accounts information”

Hello @jasondeb17! Thanks for providing us with the information and we understand that you have encountered an unfamiliar error code. As we have checked on this Status Page for, we have noted that there had been Intermittent Issues for Advanced Trade last March 29, 2023 which could be related to the unexpected error message that you have received recently. Hence, we would like to first rule out the reported query as a temporary issue and might not be existing up to now since the incident has already been resolved by Mar 29, 11:30 PDT.

Related to this, if the issue persists, we would like you to provide us with any information or screenshot that can demonstrate the problem so we could investigate further about your concern.

We appreciate your patience and understanding.

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A post was merged into an existing topic: Invalid product_id using /api/v3/brokerage/orders API