Hi @q0987, thank you so much for raising this concern. Can you provide more details on this incident (e.g. date and time of occurrence, how and where did you connect to websocket)? This will help our technical teams in investigating the issue faster.
Additionally, for outages and performance degradation issues, you can also log a case on the Contact Us page. The ticket will go directly to our support teams for immediate investigation.
Hi @q0987 , we actually tried your code using the Simple WebSocket Client extension in Google Chrome and it seems to be working. The responses that we got from the Websocket are all successful as they are returning continuous heartbeat messages. The issue you are experiencing could be related to your Websocket deployment. We may be able to help you further if you will provide us with the previously requested question which is:
Can you provide more details on this incident (e.g. date and time of occurrence, how and where did you connect to Websocket)?