Coinbase Mobile Wallet and BCH

1 week ago, I opened my Coinbase mobile wallet to check my coins and got the message that BCH will not be supported in this wallet any more. But I should not be worry, only install another wallet and recover with password phrase. Then the BCH will appear in the other wallet and I can send it wherever I want. I did this but my BCH are not appear. I already called the phone support and they told me to come back to me soon. But this was last Tuesday. Anyone has the same problem than me and solved it?